Terms & Conditions

1. Introduction

Welcome to Prestige Relocation Packers and Movers (“Company”, “we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website https://www.prestigerelocation.in and our packing and moving services (“Services”). By accessing our Website or booking our Services, you agree to be bound by these Terms.

2. Services

• We provide household shifting, office shifting, car transportation, warehousing, and related relocation services as described on the Website.
• Service availability, pricing, and timelines may vary based on location, volume of goods, distance, and other operational factors.

3. Bookings and Payments

• Bookings can be made via our contact form, phone, WhatsApp, or email as provided on the Website.
• You agree to provide accurate information about pickup and delivery locations, inventory, and special handling requirements.
• Estimates shared before physical inspection are indicative only; final charges may change after survey or actual execution.
• Payments must be made as per the agreed schedule (advance, part payment, and final payment) using accepted modes shared by our team.

4. Customer Responsibilities

• Ensure proper access for loading and unloading at both locations (parking, lift permissions, society gate passes, etc.).
• Inform us in advance about fragile, high-value, hazardous, or restricted items and ensure they are packed/declared appropriately.
• Do not pack prohibited items such as explosives, inflammables, illegal substances, or items barred by law or carrier rules.

5. Packing, Handling and Transit

• Our team will take reasonable care to pack, load, transport, and unload your goods using appropriate material and techniques.
• Transit time is an estimate and may be affected by traffic, weather, vehicle breakdown, strikes, or other unforeseen events.
• You or your authorized representative should be present during packing, loading, delivery, and unpacking to verify items and sign documents.

6. Insurance

• Transit insurance, if opted, is usually provided by third‑party insurance companies as per their terms and conditions.
• It is your responsibility to choose and confirm insurance coverage and disclose correct value of goods.
• Any claim for loss or damage must be raised immediately on delivery and followed up directly or through us as per insurer’s process.

7. Loss or Damage

• In case of visible damage or shortage, you must mention it on the delivery receipt and inform our team at once.
• Our liability, if established, will be limited to the actual loss subject to maximum caps agreed in writing and/or as per insurance policy, and shall not include indirect or consequential losses.
• No claim shall be entertained if reported after a reasonable period from delivery or if goods were unpacked and used without inspection on delivery.

8. Delays and Postponement

• If you postpone or cancel the move after confirmation, applicable cancellation or rescheduling charges may apply.
• We are not liable for delays beyond our reasonable control, including but not limited to natural calamities, accidents, strikes, regulatory checks, or road closures.

9. Use of Website

• You agree not to misuse the Website, attempt unauthorized access, or engage in activities that may harm our systems or reputation.
• All content on the Website, including text, logos, graphics, and service descriptions, is owned by or licensed to us and protected by applicable IP laws.

10. Third‑Party Links and Partners

• The Website may contain links to third‑party sites or service providers; such links are provided for convenience only.
• We are not responsible for the content, privacy practices, or terms of such third‑party websites or partners.

11. Fraud and Misuse

• You must verify our official phone numbers, email IDs, and payment details from our Website before making any payment to avoid online frauds.
• We will not be responsible for losses arising from payments made to unauthorised persons or fake entities impersonating our brand.

12. Limitation of Liability

• To the maximum extent permitted by law, our total liability for any claim arising out of Services or Website use shall be limited to the amount you paid us for the specific service giving rise to the claim.
• We shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profit, data, or goodwill.

13. Indemnity

You agree to indemnify and hold us, our directors, employees, and agents harmless from any claims, damages, losses, or expenses arising out of your breach of these Terms, misuse of the Website, or violation of any law or third‑party rights.

14. Changes to Terms

• We may update or modify these Terms at any time by posting the revised version on the Website.
• Continued use of the Website or Services after such changes constitutes your acceptance of the updated Terms.

15. Governing Law and Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of the competent courts at Jaipur, Rajasthan, India, unless otherwise required by applicable law.

16. Contact Information

Company: Prestige Relocation Packers and Movers

Address: Plot No.-6 E-Block, Shop No-8, Kanjala Market, Opposite Ganesh Paradise, Narayan Vihar, Mansarovar, Jaipur – 302020, Rajasthan, India

Phone: +91 98453 98454

Email: info@prestigerelocation.in